Contact Us

What is your return policy?

We have a 10 day return policy. Should you not like the item ordered, or it does not fit, you can return the item within 10 business days after receipt for a full refund.

How long does it take to ship my order?

Orders are shipped daily between 9 – 11 am: This means that if you place an order before 9am, it will be packed and shipped that same day. Orders placed after 9am will be packed and shipped the following business day.

Additional fees may apply for shipping: This means that the cost of shipping will vary depending on the weight and size of your order, as well as the shipping destination.

The option to collect your order in-store: This means that you can choose to pick up your order in-store instead of having it shipped to you. This is a convenient option if you are located near of our store.

If I bought something on sale can I exchange or return it?

Sale items can only be exchanged for another size, if we have stock. Sale items are not refundable. 

Do you offer a guarantee on your saddles?

Yes, we offer a 6 month guarantee on the saddle tree. There is no guarantee on leather or wear parts

What are some of the benefits of shopping at Trailsaddles.co.za?

 Convenience: You can shop from the comfort of your own home or office, and you can have your products delivered right to your door.

Variety: We offer a wide variety of western products that can be hard to come by in South Africa. 

Personalized service: We are just a phone call away and offer great customer service. 

Easy returns: If you are not happy with your purchase, you can easily return it to the store or by courier.

Quick exchanges: If you need to exchange a product for a different size or color, you can usually do so quickly and easily.